Although the problem-solving approach tends to be good for relationships *and* decision quality, we can still look at when it fits conflict situations best. Here are some scenarios where the problem solving style might be especially helpful:

Scenario 1: Problem-solving is best used when both parties have unique expertise and different resources, and you want to make use of all of them. It requires taking the time to share information, brainstorm, and see what contributions each person can make.

Scenario 2: It is also a great style when you and the other party value different results of the situation. Here’s a very simplified example, there are two sisters fighting over an orange. It turns out one needs the peel for a pie, and the other needs the inside for juice; once they discuss their underlying interest, they can actually both get 100% of what they want by dividing the orange. In real life, it’s not normally that simple, but the idea remains the same: figuring out what matters to people can reveal new solutions to the conflict. If you and the other party value different things in the situation, you can capitalize on that and each get the thing that you value the most.

Scenario 3: In complex and nuanced situations, problem-solving is usually the best way to go. In long-term relationships, including work relationships, what people sometimes do is yield, and just focus on the other person in the interest. but it can backfire and build resentments over the long term if you keep sacrificing your needs. Problem-solving, on the other hand, is a good long-term strategy where each person is coming up with solutions that work for them. each person’s needs are met and enhanced by the working relationship.