I’d like you to take a moment and call to mind the most recent, most bothersome work conflict you can remember. Feel free to pause this video until you have a specific situation in your mind.

Based on your own experiences with work conflict,  I’d like you to take a moment and think about the main other person in the conflict. Who was it? What did they do or say that you found most upsetting? What was important to you about that conflict? What felt threatened? Did you feel frustration, anger, disappointment, sadness…. all of the above? 

Now take a moment and turn the focus on yourself in that conflict. What did you say, how did you say it? What would a secret window into the room have noticed about your behaviour?  Maybe you clammed up and didn’t speak, maybe your leg started tapping quickly, maybe your face got tense and red? How did you use your voice? What actions did you take?

With this reflection exercise, you are ready to complete a short survey called the Dutch Conflict Handling Survey. Taking this survey takes most people less than 5 minutes. It will ask you to reflect on your common or typical ways of acting when in conflict at work. At the end of the survey, you’ll receive your scores on five unique conflict handling styles. These results will also be emailed to you. You will need these scores for our next videos analyzing your conflict handling style.

Take The Test